Shipping policy

ALVORA RITUALS
SHIPPING POLICY
Last Updated: August 11, 2026
Thank you for shopping with Alvora Rituals.
This Shipping Policy explains how we process, dispatch, and deliver orders placed through the Alvora Rituals
website.
This policy should be read together with our Terms & Conditions and Refund, Return & Replacement Policy.
1. BUSINESS INFORMATION
Alvora Rituals
G-1001, Rameshwaram Regency, Mota Varachha,
Surat, Gujarat – 395008, India
GSTIN: 24AFUFS2590G1ZJ
Email: help@alvorarituals.com
Phone: +91 9016830759
2. SHIPPING LOCATION
Alvora Rituals currently ships orders within India only.
International shipping is not currently available.
We may introduce international shipping in the future. Any changes to our shipping coverage will be reflected in
this policy.
3. ORDER PROCESSING
Orders are generally processed after successful order and payment confirmation.
Order processing may be affected by:
• Payment verification
• Product availability
• Order verification
• Public holidays
• High order volumes
• Operational circumstances
• Other reasonable business requirements
Once your order has been processed and dispatched, tracking information may be provided where tracking is
available.
The estimated delivery period begins after dispatch unless otherwise stated at checkout.
4. DELIVERY TIME
Orders within India are generally delivered within:
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3–7 business days after dispatch
This is an estimated delivery period and is not an absolute guarantee.
Delivery may take longer for remote locations, difficult-to-service PIN codes, certain rural areas, or areas affected
by courier limitations or exceptional circumstances.
Where an updated delivery estimate is available, customers may be informed through the applicable
communication channel.
5. SHIPPING CHARGES
Applicable shipping charges will be calculated and displayed at checkout before you complete your purchase.
From time to time, Alvora Rituals may offer free shipping, promotional shipping offers, location-based shipping
offers, or order-value-based shipping offers.
Any shipping charge applicable to your order will be shown before payment.
Promotional shipping offers may be subject to separate terms and conditions.
6. TRACKING INFORMATION
Where tracking is available, customers may receive tracking information after the order has been dispatched.
Tracking information may take some time to become active or update after dispatch.
Once a shipment has been handed over to the courier, certain delivery information may be controlled by the
applicable logistics provider.
7. DELIVERY DELAYS
Estimated delivery times may vary and are not guaranteed.
Delays may occur because of:
• Weather conditions
• Natural disasters
• Public holidays
• Courier delays
• Transportation disruptions
• Remote-location delivery
• Incorrect or incomplete address information
• Government restrictions
• Technical or operational issues
• High-volume periods
• Marketplace-related delays
• Events beyond our reasonable control
We will make reasonable efforts to assist customers with delivery-related issues.
Where a delivery issue results in rights or remedies under applicable law, those rights will not be excluded by this
Shipping Policy.
8. INCORRECT OR INCOMPLETE ADDRESS
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Customers are responsible for providing complete and accurate shipping information at the time of placing an
order.
Please carefully check:
• Customer name
• House/building number
• Street/locality
• City
• State
• PIN code
• Mobile number
If delivery fails because an incorrect or incomplete address was provided by the customer, the shipment may be
returned to the sender.
Where permitted and reasonably possible, additional shipping charges may apply if the order needs to be
re-dispatched because of incorrect or incomplete information supplied by the customer.
9. FAILED DELIVERY ATTEMPTS
Courier partners may make one or more delivery attempts according to their operational procedures.
Delivery may fail because of:
• Customer unavailability
• Incorrect address
• Incorrect phone number
• Customer refusal to accept the shipment
• Failure to respond to the courier
• Delivery restrictions at the destination
If a shipment is returned to Alvora Rituals after unsuccessful delivery, please contact us at
help@alvorarituals.com.
We will review the order and determine the appropriate next steps in accordance with our policies and applicable
law.
10. DAMAGED OR TAMPERED PACKAGE
If the outer package appears significantly damaged, opened, or tampered with at the time of delivery, customers
are encouraged, where reasonably possible, to photograph the package before opening, record the condition of
the package, check the shipping label, and inform the delivery person where appropriate.
If the product inside is damaged, leaked, broken, defective, wrong, expired, or otherwise materially affected,
contact us as soon as reasonably possible.
For damaged-product complaints, please contact us within 48 hours of delivery where reasonably possible.
Email: help@alvorarituals.com
Phone: +91 9016830759
Please provide the order number and clear photographs/videos of the product and packaging where available.
Please refer to our Refund, Return & Replacement Policy for complete replacement and refund procedures.
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11. LOST OR MISSING SHIPMENTS
If your order has not arrived within the expected delivery period or the tracking information indicates an unusual
delivery issue, please contact us.
We may coordinate with the applicable courier or logistics provider to investigate the shipment.
Depending on the circumstances, the resolution may include shipment investigation, re-delivery or replacement,
refund where applicable, or another appropriate remedy in accordance with applicable law.
12. PRODUCTS PURCHASED THROUGH MARKETPLACES
Alvora Rituals may sell products through authorised third-party marketplaces.
For marketplace orders, shipping, tracking, delivery estimates, failed deliveries, cancellations, and delivery-related
support may also be governed by the applicable marketplace's policies and logistics procedures.
Customers should first check their marketplace order page for current tracking and delivery information.
Where the marketplace directs the customer to contact Alvora Rituals, we will reasonably assist in accordance with
our policies and applicable law.
13. ORDER CANCELLATION
Customers may request cancellation before the order is dispatched.
Cancellation requests should be sent to: help@alvorarituals.com
A cancellation request is considered accepted only after confirmation from Alvora Rituals.
Once an order has been packed or dispatched, cancellation may no longer be possible.
For complete cancellation terms, please refer to our Terms & Conditions.
14. DELIVERY TO REMOTE LOCATIONS
Certain PIN codes may have limited courier coverage or longer delivery times.
Where applicable, delivery may take additional time because of remote location, limited courier availability,
transportation restrictions, or local delivery conditions.
If delivery is unavailable to a particular PIN code, the customer may be informed during checkout or order
processing.
15. DELIVERY ESTIMATES AND EVENTS BEYOND OUR CONTROL
Delivery estimates are provided in good faith based on the information available to us.
Alvora Rituals will not be responsible for delays caused by circumstances beyond our reasonable control, including
natural disasters, severe weather, floods, fires, government restrictions, strikes, transportation disruptions, courier
network disruptions, public emergencies, internet or technical failures, or other extraordinary events.
Where reasonably possible, we will assist customers in resolving affected shipments.
Nothing in this section is intended to exclude any mandatory consumer rights or remedies available under
applicable law.
16. WAREHOUSE / DISPATCH LOCATION
Orders may be processed or dispatched from our warehouse or fulfilment location:
Warehouse:
Ground Floor, 59, Giriraj Homes,
Surat, Gujarat – 395008, India
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The warehouse/dispatch address may differ from the registered/business address.
Customers should not visit the warehouse for order collection unless a prior appointment or written confirmation
has been provided by Alvora Rituals.
17. CUSTOMER RESPONSIBILITY
Customers are responsible for providing accurate delivery information, providing an active mobile number, being
available to receive the shipment where required, checking tracking information where provided, and informing us
promptly about significant delivery issues.
Customers should not share OTPs, passwords, UPI PINs, CVV numbers, or banking credentials with courier
personnel or anyone claiming to be an Alvora Rituals representative.
18. SHIPPING-RELATED CONTACT
Alvora Rituals Customer Support Team
Email: help@alvorarituals.com
Phone: +91 9016830759
Business Address:
G-1001, Rameshwaram Regency, Mota Varachha,
Surat, Gujarat – 395008, India
GSTIN: 24AFUFS2590G1ZJ
19. GRIEVANCE REDRESSAL
Grievance Officer: Alvora Rituals Customer Support Team
Email: help@alvorarituals.com
Phone: +91 9016830759
Address:
G-1001, Rameshwaram Regency, Mota Varachha,
Surat, Gujarat – 395008, India
We will make reasonable efforts to acknowledge and address grievances in accordance with applicable law.
20. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes in shipping services, courier partners,
delivery coverage, processing procedures, business operations, or applicable laws and regulations.
The updated version will be published on this page with a revised Last Updated date.
© 2026 Alvora Rituals. All Rights Reserved.
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