Terms of service

ALVORA RITUALS
TERMS & CONDITIONS
Last Updated: August 11, 2026
1. BUSINESS INFORMATION
Alvora Rituals
G-1001, Rameshwaram Regency, Mota Varachha,
Surat, Gujarat – 395008, India
GSTIN: 24AFUFS2590G1ZJ
Email: help@alvorarituals.com
Phone: +91 9016830759
2. PRODUCTS
Alvora Rituals sells cosmetic and personal-care products through its online store and, where applicable, authorised
third-party marketplaces.
We make reasonable efforts to ensure that product descriptions, images, ingredients, sizes, packaging, prices,
usage information, availability, and other product information are accurate and up to date.
Minor differences in packaging, colour, appearance, texture, fragrance, or labelling may occur due to
manufacturing batches, packaging updates, supplier changes, or other legitimate product updates.
Customers should always read the product label, ingredient list, directions, warnings, precautions, and other
product information before use.
3. COSMETIC PRODUCT USAGE
Alvora Rituals products are intended for cosmetic and personal-care purposes.
• Follow the instructions provided with the product.
• Check the ingredient list before use.
• Test a small amount on a limited area of skin before applying more widely, particularly when using a product for
the first time.
• Perform a patch test where appropriate.
• Use the product only as directed.
• Store the product according to the instructions provided.
• Stop using a product if significant irritation or an adverse reaction occurs.
• Seek appropriate medical advice in case of a serious or persistent reaction.
Individual results may vary. Alvora Rituals does not guarantee that every product will be suitable for every
individual's skin, hair, or personal circumstances.
Alvora Rituals is not responsible for individual sensitivity or allergic reactions arising from a customer's personal
sensitivity to an ingredient where the product has been supplied, labelled, and used in accordance with applicable
requirements and the product instructions. This does not limit any rights or remedies available to consumers under
applicable law.
Unless expressly stated otherwise, our cosmetic products are not intended to diagnose, treat, cure, or prevent any
disease or medical condition.
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Nothing in these Terms is intended to replace professional medical advice.
4. PRODUCT CLAIMS AND INFORMATION
Product descriptions, benefits, photographs, testimonials, advertisements, and other marketing content are
provided to communicate the intended cosmetic characteristics and benefits of our products.
Individual results may vary depending on factors including individual skin or hair characteristics, usage, lifestyle,
environmental conditions, and consistency of use.
Alvora Rituals does not guarantee a particular cosmetic result for every customer.
We aim to ensure that our product claims and descriptions are accurate and not misleading.
5. PRODUCT AVAILABILITY
All products are subject to availability.
We reserve the right to discontinue products, modify packaging, update product specifications, change product
presentation, limit quantities, or correct inventory information where reasonably necessary.
If an order cannot be fulfilled after payment because a product becomes unavailable or due to another legitimate
operational reason, we may cancel the affected order and provide an applicable refund in accordance with
applicable law.
6. PRICES AND TAXES
Prices displayed on the website are in Indian Rupees unless otherwise stated.
Applicable taxes will be included in or displayed with the applicable product or checkout price as required by law.
Shipping charges, if applicable, will be displayed at checkout before the order is completed.
Prices and promotional offers may change from time to time.
The price applicable to an order will generally be the price displayed at the time the order is successfully placed,
subject to obvious pricing, technical, or listing errors.
7. ORDERS AND ORDER ACCEPTANCE
When you place an order, you are requesting to purchase the selected products at the displayed price and
according to these Terms.
An order confirmation does not necessarily mean that the order has been finally accepted if there is a legitimate
reason to cancel or reject the order.
We may cancel or refuse an order in circumstances including product availability issues, pricing or listing errors,
payment problems, suspected fraudulent transactions, incorrect or incomplete customer information, delivery
restrictions, unusual or suspicious ordering activity, technical errors, or legal/regulatory requirements.
If an order is cancelled after payment has been received, any applicable refund will be processed according to our
applicable refund procedures and applicable law.
8. PAYMENT
We may accept payment methods made available through our Shopify checkout and applicable payment
providers, including UPI, credit cards, debit cards, net banking, digital wallets, Cash on Delivery where available,
and other payment methods displayed at checkout.
Payment transactions may be subject to the terms, conditions, security procedures, and availability of the
applicable payment provider.
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We do not ask customers to provide passwords, UPI PINs, OTPs, CVV numbers, or complete banking credentials
to our customer-support team for processing orders or refunds.
9. ORDER CANCELLATION
Customers may request cancellation before the order is dispatched.
Cancellation requests should be sent to: help@alvorarituals.com
A cancellation request is not considered accepted until Alvora Rituals confirms the cancellation.
Once an order has been packed or dispatched, cancellation may no longer be possible.
If an order has already been dispatched, the matter may instead be handled according to the applicable shipping,
replacement, refund, or marketplace procedure.
10. SHIPPING AND DELIVERY
Alvora Rituals currently ships within India only, subject to courier and service availability.
Orders are generally delivered within 3–7 business days after dispatch.
The stated delivery period is an estimate and may vary depending on delivery location, courier availability, remote
areas, public holidays, weather conditions, transportation disruptions, operational delays, incorrect or incomplete
addresses, marketplace-related delays, and events beyond our reasonable control.
We will make reasonable efforts to process and dispatch orders within the stated processing period.
For complete information, please refer to our Shipping & Delivery Policy.
11. RETURNS, REPLACEMENTS AND REFUNDS
Due to the nature of cosmetics and personal-care products, Alvora Rituals does not generally accept returns based
solely on change of mind, personal preference, incorrect product selection, individual expectations regarding
cosmetic results, or products that have been opened or used.
However, customers should contact us if they receive a product that is damaged, leaking, broken, defective,
tampered with, wrong, expired, materially different from the product ordered, or otherwise materially
non-conforming with the order.
Eligible cases will be handled according to our Refund, Return & Replacement Policy and applicable law.
Nothing in these Terms is intended to exclude or restrict any consumer right or legal remedy that cannot lawfully be
excluded or restricted.
12. PRODUCTS PURCHASED THROUGH MARKETPLACES
Alvora Rituals may sell products through authorised third-party marketplaces.
If you purchase an Alvora Rituals product through a marketplace, the marketplace's applicable terms, procedures,
delivery systems, payment systems, and customer-service processes may also apply.
Customers should follow the applicable marketplace process for order cancellations, delivery issues,
replacements, refunds, returns where applicable, and payment disputes.
Where the marketplace directs the customer to contact Alvora Rituals, we will reasonably assist in accordance with
our policies and applicable law.
13. DAMAGED OR INCORRECT PRODUCTS
If you receive a damaged, defective, leaking, tampered, expired, or incorrect product, please contact us as soon as
reasonably possible.
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We may request the order number, photographs of the product, photographs of the outer packaging, shipping-label
photographs, a description of the issue, and video or other evidence where reasonably necessary.
Please refer to our Refund, Return & Replacement Policy for the complete procedure and eligibility
requirements.
14. INTELLECTUAL PROPERTY
All Alvora Rituals website content, including brand name, logos, trademarks, photographs, product images, text,
graphics, designs, product descriptions, videos, marketing materials, website layout, and other original content, is
owned by or licensed to Alvora Rituals unless otherwise stated.
No content may be copied, reproduced, distributed, modified, republished, sold, or commercially exploited without
prior written permission, except where permitted by applicable law.
15. USER REVIEWS AND CONTENT
Customers may have the opportunity to submit reviews, ratings, feedback, photographs, videos, testimonials, or
other content.
By submitting content, you represent that you have the right to submit it, it is truthful to the best of your knowledge,
it does not violate another person's rights, and it does not contain unlawful, fraudulent, abusive, defamatory, or
misleading material.
You should not submit sensitive personal information in publicly visible reviews.
Where permitted by applicable law, Alvora Rituals may use submitted reviews, feedback, photographs, videos, or
testimonials for customer-service, product-improvement, website, or marketing purposes, subject to any
permission required by law.
16. PROHIBITED ACTIVITIES
• Use the website for unlawful purposes
• Attempt unauthorised access to our systems
• Interfere with website security
• Submit false or fraudulent information
• Conduct unauthorised payment transactions
• Attempt to manipulate promotional offers
• Submit fraudulent replacement or refund claims
• Copy or commercially exploit website content without permission
• Introduce malicious code, viruses, or harmful software
• Attempt to damage, overload, or disrupt the website
• Use the website in a manner that violates applicable law
17. FRAUD PREVENTION
We may use reasonable verification and fraud-prevention measures to protect customers and our business.
We may delay, reject, or cancel an order where we reasonably suspect payment fraud, identity misuse,
unauthorised transactions, promotional abuse, fake orders, repeated fraudulent claims, or other unlawful or
abusive activity.
Nothing in this section limits any rights available to consumers under applicable law.
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18. WEBSITE AVAILABILITY
We make reasonable efforts to maintain website availability but do not guarantee that the website will always be
uninterrupted, error-free, secure, available, or free from technical defects.
The website may temporarily become unavailable because of maintenance, technical problems, security incidents,
hosting issues, third-party service interruptions, updates, or other circumstances beyond our reasonable control.
19. THIRD-PARTY SERVICES
Our website may use or link to third-party services, including payment gateways, logistics providers, marketplaces,
analytics services, advertising platforms, social-media platforms, and technology providers.
Third-party services may have their own terms and policies. Alvora Rituals is not responsible for the independent
terms, policies, security, or practices of third-party services.
20. PRIVACY
Your use of our website is also governed by our Privacy Policy. Our Privacy Policy explains how we collect, use,
disclose, retain, and protect personal information.
By using our website, you acknowledge that you have reviewed our Privacy Policy.
21. FORCE MAJEURE
Alvora Rituals shall not be responsible for delays or failures caused by circumstances beyond our reasonable
control, including natural disasters, severe weather, floods, fires, government restrictions, strikes, courier
disruptions, transportation problems, internet or technology failures, war or civil disturbance, public-health
emergencies, or other unforeseen events beyond our reasonable control.
Where reasonably possible, we will attempt to minimise the impact of such events.
22. CONSUMER RIGHTS
Nothing in these Terms & Conditions is intended to exclude, limit, or waive any consumer right, statutory
protection, or legal remedy that cannot lawfully be excluded, limited, or waived under applicable law.
Where any provision of these Terms conflicts with a mandatory legal requirement, the mandatory legal requirement
will prevail to the extent of the conflict.
23. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Alvora Rituals will not be liable for indirect, incidental, special,
or consequential losses arising from the use of our website or services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
Nothing in this clause limits mandatory consumer rights or remedies.
24. GOVERNING LAW AND JURISDICTION
These Terms & Conditions shall be governed by the applicable laws of India.
Subject to applicable consumer-protection laws and mandatory jurisdictional requirements, the courts at Surat,
Gujarat, India shall have exclusive jurisdiction over disputes arising out of or relating to these Terms, the website,
or purchases made from Alvora Rituals.
Nothing in this clause is intended to prevent a consumer from exercising any mandatory statutory right or remedy
available under applicable law.
25. CHANGES TO THESE TERMS
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We may update these Terms & Conditions from time to time to reflect changes in our business, products and
services, website functionality, legal requirements, or operational procedures.
Updated Terms will be published on this page with a revised Last Updated date.
Changes will not affect rights that have already accrued under applicable law.
26. GRIEVANCE REDRESSAL
Grievance Officer: Alvora Rituals Customer Support Team
Email: help@alvorarituals.com
Phone: +91 9016830759
Address:
G-1001, Rameshwaram Regency, Mota Varachha,
Surat, Gujarat – 395008, India
We will make reasonable efforts to acknowledge and address grievances in accordance with applicable law.
27. CONTACT INFORMATION
Alvora Rituals
G-1001, Rameshwaram Regency, Mota Varachha,
Surat, Gujarat – 395008, India
Email: help@alvorarituals.com
Phone: +91 9016830759
GSTIN: 24AFUFS2590G1ZJ
© 2026 Alvora Rituals. All Rights Reserved.
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